Frequently Asked Questions
For Suppliers:
PeppolSoft is a SaaS platform that streamlines electronic invoicing across networks like the USA, Malaysia, and Europe. As a Supplier, you can efficiently issue electronic invoices with unlimited transactions and full regulatory compliance.
You can use PeppolSoft’s API to self-integrate your ERP system. This integration can be developed by your technical team, ensuring that the platform fits your internal processes without reducing the subscription cost.
The basic subscription includes the ability to issue invoices in one network (USA, Malaysia, or Europe). If you need to issue invoices in more than one network, you must purchase additional subscriptions for each extra network.
The Enterprise and Growth plans include customization of the design and format for Invoices and Credit Notes. If you need to customize other types of documents, these are considered add-ons and will incur additional costs.
PeppolSoft provides different levels of support depending on the plan. The Enterprise plan includes 24/7 support, while the Growth and Essential plans offer essential and basic support, respectively.
For Buyers:
For Buyers, receiving electronic invoices through PeppolSoft is completely free. Costs only apply to Suppliers who issue the invoices.
PeppolSoft ensures that all invoices issued through the platform comply with local and international regulations, including network-specific standards for the USA, Malaysia, and Europe.
Yes, PeppolSoft allows Buyers to receive invoices in any network that the Supplier is using. There are no restrictions on receiving invoices in multiple networks.
PeppolSoft offers technical support through the Supplier who issues the invoices. If you experience issues, you should contact the Supplier, who will then coordinate support with PeppolSoft.
Accreditations
Peppol Service Provider
PeppolSoft holds several important accreditations, positioning it as a trusted service provider across multiple regions. These accreditations include:
- Digital Business Alliance (DBA) – USA
- OpenPeppol Europe – Europe
- MDEC (Malaysia Digital Economy Corporation) – Malaysia
These accreditations certify PeppolSoft as an official Access Point provider, ensuring compliance with regional and international eInvoicing standards and regulations.
